Regulatory Information and Complaints

    We aim to provide high quality of service to our clients and operate to high professional standards.

    If you believe any part of our service to you as a client has fallen short we ask you to raise the matter with us immediately so action can be taken as necessary to resolve it to your satisfaction.

    In the first instance please raise any concerns with the person responsible for the conduct of your matter. We will create a record of your concerns and investigate once you provide us with full details by letter, telephone or at a meeting.

    We will acknowledge your complaint within five working days and, unless a meeting is needed to clarify matters, will complete our investigation within 20 working days and give our response within 10 working days after that.

    We will do what we reasonably can to resolve the matter to your satisfaction. But if we fail to do so then you may make a complaint to another partner in the firm.

    At each stage we will do our best to investigate your concerns and take any necessary action as quickly as possible and keep you informed of the progress and result of our investigation and any actions taken.

    If after we have done everything we can to resolve matters ourselves, you are still not satisfied,  if you are an individual or represent a small business, charity or trust you can apply to the Legal Ombudsman. Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint.

    The Legal Ombudsman can be contacted at Address: PO Box 6806, Wolverhampton, WV1 9WJ

    Phone: 0300 555 0333; Email:



    Procedure for Conduct issues including third parties

    Whether you are a client or if you claim that we have acted in breach of the SRA Code of Conduct  please send your complaint to the firm addressed to the senior partner. We will tell you if we consider there has been a breach and respond to you accordingly.

    The Solicitors Regulation Authority (SRA) deal with cases where firms or those they regulate have breached the SRA Code of Conduct. If you consider that a firm or anyone regulated by the SRA has breached a principle or outcome you can report this to the SRA.

    Solicitors Regulation Authority

    Address: The Cube, 199 Wharfside Street, Birmingham B1 1RN

    Phone: 0870 606 2555 Email:


    The professional indemnity insurer for Kagan Moss & Co is QBE Insurance (Europe) Limited, Plantation Place, 30 Fenchurch Street, London, EC3M 3BD.


    Website Disclaimer

    The contents of this website do not constitute legal or other professional advice. Users should seek appropriate legal guidance before coming to any decision or either taking or refraining from taking any legal action. Kagan Moss accept no liability for loss or damage that may result from its use.

    If you have a specific legal question, you should address it to us by contacting the firm at our offices.

    Links to third party sites

    We provide links to third party sites and content for your convenience. However, the inclusion of such links does not imply endorsement by us of any content contained on the sites. Kagan Moss is not responsible for the content of such third party websites and excludes all liability for any loss or damage that may be incurred by you as a result of access to or use of such content.

    Copyright notice

    The copyright in the contents of this website belongs to the firm of Kagan Moss and the partners reserve all rights. Copying of part or all the contents of this website without the prior written permission of the firm is prohibited


    The information in any email and any files transmitted with it is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorised review, transfer, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is not permitted. If you received an email in error, please contact the sender and delete the material from any computer.

    We do not assure or guarantee the integrity of any communication. Emails sent to and from our email may be stored in accordance with our retention policy.

    We automatically monitor all emails for viruses, and reserve the right to intercept, store, archive, delete or view such emails for security and audit purposes and where necessary instigate appropriate proceedings against the parties involved.  Whilst we have virus protection systems we do not guarantee such messages to be virus-free. The onus is on the recipients to maintain their own systems and check that emails are virus-free.